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OKRs And Key Metrics

Posted by
Taufiq G
Date
Tags
Product Management
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This is a summary of the OKRs and Key Metrics lecture by Akbar Maulana (AI PM)
If you have a vision and a strategy, that’s so big and abstract….
How your day-to-day task will actually be?
What’s the indicator? How to measure the performance?

When you just throw random KPI to your team (be like)

Tenor
Tenor
And no…
We don’t just set KPIs or Objectives (OKRs) randomly
It’s all aligned depending on the vision and the strategy that we have defined before. See this post about product vision & strategy
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Product Objectives measure how well you’re executing the product vision and product strategy (Quantification of whether the strategy is being executed well or not)
p.s this is an image that I found on Medium, but we can add “strategy” as the prerequisite before the objective.

What are OKRs?

OKRs stand for the objective and key results
Objective simply what we want to achieve
While key results are how will the objective is measured whether achieved or not
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The OKRs Formula I will objective as measured by key results
The Objective is qualitative (provide clear value for the company)
And the Key results are quantitative (e.g. number, %, amount, $, time, etc. that show outcomes, not activity)

3 Types of OKRs

  • Aspirational (focus on growing or stretching)
  • Committed (focus on results, passing grade)
  • Learning (focus on learning)

What’s the difference between OKRs and KPIs?

OKRs are measures for change, while KPIs are measures of health.
OKRs are more action and goal-focused, while KPIs are more on perf. checking
OKRs are usually set quarterly while KPIs maintain to be long-term.
Some say OKRs are more start-up friendly because of their flexibility of change while KPIs are for the already stable corporate that maintains performance
 
The OKRs philosophy, amta
Ambitious
Measurable
Transparent
Aligned
 

Now, where do OKRs come from?

  1. It can be derived from a breakdown of north star metrics
  1. derived from the product strategy itself to become product objectives
  1. or from the metrics framework (Pirate AARRR, more into it later)
 

North Star Metric

While the “objective” is to measure if we execute the strategy well.
North Star Metric acts as the quantification of product vision & strategy.
Whether we perform well or not.
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North Star Metric
Metrics that best represent the company’s performance in the market
NSM can be defined from
  • User Problem (What does it solve)
  • Product Vision (What does it do for the user)
Because NSM may derive from product vision, it is usually still very broad/general
NSM can be broken down into multiple metrics
 
For example, the NSM of time spent watching content
can be broken down into
Reach x Engagement x Frequency
These metrics later can become a key result in the OKRs setting
While the objectives can be derived from the product strategy that also adds value for the NSM
Example (hypothetically)
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#OKR 1: Simplify the process for people to watch a movie
  1. Gain 20% more monthly paying users (Reach)
  1. Increase Avg. hours watched per session into 1.5 hours (Engagement)
  1. … (what do you think?)
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#OKR 2: Increase the variety of movies for people to watch
  1. Increase session watched into 5 sessions per week (Frequency)
  1. … (what do you think?)
  1. … (what else?)
The above example shows an alignment between the North Star Metric and the product strategy that makes everything chunk-able into actionable OKRs
Executing these objectives will add value to the NSM because of the alignment.
 
Good NSM emphasized value for both users and the company

What’s the difference between North Star Metric and One Metric That Matters?

🌟
North Star Metric (NSM) is the number on which your entire company focuses to achieve long-term growth during a period of several years to infinity.
✨
One Metric That Matters (OMTM) is the number on which one team focuses to achieve rapid growth for a period of 2 to 6 months.
 
From NSM, its metrics can be derived into OKRs that chunk-able while making sure every team working in the same direction, focused, tracked, and is aligned with the same vision.

How to select the right metrics for our OKRs?

besides NSM, there is an approach that defines metrics from the user journey
To define key metrics there are 2 frameworks that are usually used

1. The Pirate Metrics AARRR

Acquisition - Activation - Retention - Revenue - Referral
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The metrics example can be
Acquisition = Traffic (CTR, Impression, Reach, Monthly Visitor)
Activation = Sign Up (Email Leads, Conversion Leads, Free Trial)
Retention = Unique Visitor (Active User, Monthly Subscriber, Churn Rate)
Revenue = Transaction (Avg. Transaction Value, Avg. Monthly Transaction)
Referral (Coupon Code Used, Affiliate Link Clicked )
Depending on the company and business model, the funnel can be swapped each other (e.g. referral before revenue)

2. The Google HEART Framework

Happiness - Engagement - Adoption - Retention - Task Effectiveness/Success
 
To sum up here is the example of vision, strategy, and the key metric of Amplitude
 
This is already too long to read!
But if you like to read more, here is the next post
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